Hire a Business Services Consultant
Thinking of Hiring a Business Services Consultant?
Running a business these days demands that the business owner or manager be on top of their game in order to compete in a largely saturated and often highly volatile marketplace. While many businesses are similar in some ways in terms of their retail offerings and marketing mix, others claim to supply a specialty consumer base that is as flexible as it is forward-thinking. Both traders pride themselves in offering customers what is expected of them – good quality goods or services at a competitive price, stock range, and after-sales support.
Difficult Challenges:
Most enterprises that have successfully served a loyal customer base over several decades or more are today beset with difficult challenges to also embrace a youthful tech-savvy clientele. While they realize the path to continued success lies in regularly revamping their entire operation this is generally perceived as a daunting and potentially risky step. What if the new look and hip approach brings operations to a screeching halt? Will drastic change bring about a mass exodus of long-term customers?
Change is Good:
Not everyone welcomes radical change; mostly people tend to resist any form of change that might upset the predictability of their routine. Why fix it if it ain’t broke, right? While we all want better value for our money we balk at the mere suggestion of change. Business owners in particular don’t want to be told their employees operate below par, that their poor interaction with customers is forcing them to rather patronize your competitors. At the same time younger generations take for granted the newness associated with trendiness.
New Brooms:
While few businesses that can rightfully boast longevity applaud the wake-up call to step into the 21st Century; however, some accept that ‘new brooms sweep clean’ by adopting a fresh outlook as opposed to clinging on to a safe ‘business as usual’ approach. Let’s face it, modernizing the exterior and interior of long-term ‘landmark’ businesses require the skill and talent of a number of talented people, including architects, interior designers, landscape specialists, merchandisers, PR practitioners, venture capitalists, marketers, and shop fitters. Instead of running amuck from one expert to another, obliging the business owner or manager to micro-manage the company’s turn-around, consider working with a reputable consultancy firm such as ECL Business Solutions (Pty) Ltd, offering the necessary services under one roof.
Words by Theresa Lutge-Smith, Bizculture [www.bizculture.co.za]
ECL Business Solutions (Pty) Ltd is a ISO 9001: 2008 Certified Company involved in the implementation, maintenance, development and general support of business activities.
ECL Business Solutions (Pty) Ltd can help your business with the following services related to the field of Quality Management System (QMS):
- Quality Management System Certification:
We develop and implement a QMS that is ISO 9001 audit ready to achieve ISO 9001: 2015 Certification.
- Quality Management System Compliance:
We develop a compliant QMS and provide a letter stating that the QMS complies with the ISO 9001: 2015
Standard.
Quality Auditing and Consulting:
We provide third party compliance audits and can also give an indication through our GAP-Analysis of where a Company’s current QMS rates in regard to ISO 9001: 2015.
Why is a Quality Management System important to a business?
- Quality Management System describes, understands, and communicates a Company Processes. ISO9001 QMS standard requires that a Company identify and describe the processes by using business metrics, the purpose of which is to better manage and control business processes. Quality objectives form the center of a Quality Management System.
Benefits of having a Quality Management System:
- Increase Efficiency, Financial Performance and Market Share,
- Better Employee Morale,
- Factual Approach to Decision Making,
- Improve Supplier Relationships,
- Improvement in Internal and External Communications,
- Effective and Structured Documentation,
- Consistency within all Processes,
- Improve Processes based on Facts,
- Building Customer Satisfaction,
- Achieve International Recognition,
Please contact ECL Business Solutions (Pty) Ltd for a Quotation on our Business Support Services:
